Privacy Policy – Pousadas Top

1. General information

This Privacy Policy explains how we handle the personal data of users who access our website and app. It sets out what data we collect, why we collect it, and how you can update, manage or delete that information.

This Policy has been drawn up in accordance with:

Brazilian Federal Law 12,965 of 23 April 2014 (Internet Civil Framework)
Brazilian Federal Law 13,709 of 14 August 2018 (Personal Data Protection Law – LGPD)
EU Regulation 2016/679 of 27 April 2016 (GDPR)

2. Your rights

We undertake to comply with the GDPR and with Brazilian law, following these principles: lawfulness and transparency, purpose limitation, data minimisation, accuracy and integrity.

Your rights include: confirmation and access, rectification, erasure (right to be forgotten), restriction of processing, objection, portability and not being subject to automated decisions.

To exercise your rights, write to contato@pousadastop.com.br or by post to:
QRUNEM Serviços Digitais LTDA — Rua Cônego Bernardo, 101, room 413, Trindade, Florianópolis/SC, Brazil, 88036-570.

3. Do not provide third-party data

When using the site or app, you must provide only your own personal data, never someone else's.

4. Information we collect

4.1. Types of data collected

Sign-up identification data: name, e-mail, social network details
Google sign-in data: name, e-mail and profile picture (where applicable)
Access logs as required by Brazilian Federal Law 12,965/2014
Cookies and browsing data

4.2. Legal basis for processing

By using our services you consent to this Policy. Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out beforehand.

4.3. Purposes of processing

Personalise your experience
Improve the site's services and features
Comply with legal and regulatory obligations

4.4. Data sharing

We do not share personal data with third parties, except where required by law or with service providers bound by confidentiality agreements.

4.5. Data storage and protection

Data is stored securely, with encryption of sensitive data, access controls, regular audits and an SSL certificate.

4.6. Data retention and deletion

Data is kept for as long as needed to provide our services. You may request deletion at any time at contato@pousadastop.com.br.

5. Data controller

QRUNEM Serviços Digitais LTDA — Felipe Simas Silva and Chiara Fracchiolla Cabreira
E-mail: contato@pousadastop.com.br

Data Protection Officer: Felipe Simas Silva — felipe@pousadastop.com.br

6. Security of processing

We apply technical and organisational measures to protect personal data against unauthorised access, destruction, loss or improper disclosure.

7. Cookies and browsing data

We use cookies to improve your experience, including third-party cookies, Google Analytics and social networks. You can manage them in your browser settings (Chrome, Firefox, Safari, Edge).

8. Complaints

You may lodge a complaint with the Brazilian National Data Protection Authority (ANPD) or with your local supervisory authority.

9. Changes to this Policy

We reserve the right to change this Policy at any time. We recommend checking this page periodically.